Refund policy

 

 

RETURNS - Custom & Home Mats

 

Return Eligibility

 

Returns must be initiated within 30 days from the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. You must have the receipt or proof of purchase and a Return Authorization from Dollamur in order to complete your return.

 

Shipping is included in the price of our products, so customer will be responsible for return shipping costs as well as a restocking fee of up to 20%. To start a return, you can contact us at support@dollamur.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customerservice@dollamur.com.

 

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

 

Custom orders are final sale with no returns or exchanges, unless they are defective. We cannot accept returns on sale items or gift cards. Dollamur Landing Pads are custom made to order and cannot be returned except for manufacturer defect.

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@dollamur.com.