Shipping policy

 

 

Shipping & Delivery

 

Inspect your delivery immediate and advise Dollamur of any damage immediately.

 

ALL FREIGHT CLAIMS MUST BE REPORTED WITHIN THREE BUSINESS DAYS AFTER DELIVERY OR THEY WILL NOT BE ACCEPTED BY THE FREIGHT CARRIER.

 

If you suspect freight damage follow the instructions below:

 

1. Inspect the outside of each roll immediately upon unloading.

 

2. If damage to the outer protective packaging is present notate the damage on the delivery receipt or Bill of Lading. Remove outside packaging and inspect each roll for visible damage.

 

3. Remove the outside packaging and inspect each roll for visible damage.

 

4. If you have visible damage to the foam side of the mat, it is necessary for you to photograph the damaged areas

 

5. Email pictures and description of the damage to Dollamur at customerservice@dollamur.com within three (3) business days of receipt of mats.